PrivacyPolicy

ROOMAVEN (“ROOMAVEN,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request a consultation, place an order, pay online, contact us, or use any restricted professional resources (such as a Designer Portal, if offered).

1) Scope

This Policy applies to information collected through:

• Our website and related pages

• Consultation requests, inquiries, and communications

• Online checkout and payment flows

• Installation scheduling and service delivery

• Any restricted professional resources (if applicable)

2) Information We Collect

A. Information you provide directly

• Contact details (name, email, phone number, address)

• Project details (room type, measurements, style preferences, timelines)

• Order details (items selected, delivery and installation details)

• Communications you send us (forms, emails, chat)

B. Payment information
When you pay online:

• We (and/or our payment processor) collect payment-related details needed to process your transaction (e.g., billing name and address, transaction amount, payment method type).

• We do not intentionally store full payment card numbers on our servers. Payment processing is handled by third-party payment processors that maintain their own privacy and security practices.

C. Installation-related information
To complete installations, we may collect:

• Installation address, site access details, and contact persons

• Photos you share of the site (or photos taken with permission for planning/records)

• Notes on site conditions relevant to safe installation

D. Information collected automatically

• IP address, browser type, device identifiers

• Pages visited, time on site, interactions

• Cookies and similar technologies (see Section 6)

3) How We Use Information

We use information to:

• Provide consultations, proposals, orders, and customer support

• Process online payments and detect/prevent fraud

• Coordinate, schedule, and deliver installation services

• Communicate order status and installation updates

• Improve website performance and customer experience

• Maintain business records, comply with legal obligations, and enforce our terms

4) How We Share Information

We may share information with:

A. Payment processors
To complete your online payment and reduce fraud risk.

B. Installation and service providers
Installers, subcontractors, delivery partners, or service vendors strictly as needed to fulfill your project.

C. Business operations vendors
Hosting, analytics, CRM, customer communications, security providers.

D. Legal and safety
If required by law, court order, or to protect rights and safety.

We do not sell personal information for money.

5) Data Retention

We retain information as long as necessary for:

• Active customer relationship and service delivery

• Warranty, support, accounting, and tax purposes

• Legal compliance and dispute resolution

6) Cookies and Tracking

We use cookies and similar tools for:

• Site functionality

• Analytics and performance measurement

• Marketing (where enabled)

You can manage cookies through your browser settings.

7) Security

We apply reasonable safeguards to protect information. No online system is 100% secure, and we cannot guarantee absolute security.

8) Children’s Privacy

The website is not directed to children under 13, and we do not knowingly collect their personal information.

9) Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing. Contact us to request access or changes.

10) Changes to This Policy

We may update this Policy periodically. The effective date will be updated accordingly.

11) Contact

ROOMAVEN
Address: 6601 South I-85 Service Road, Charlotte, North Carolina 28214
Email: marketing@roommaven.com